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Return & Exchange Policies

RETURN POLICIES

RETURNS: READ THIS FIRST

Before returning any parts, contact us to request an (RMA) Returned Merchandise Authorization number. All merchandise returned for credit must have prior authorization.  Returns WILL NOT BE ACCEPTED without a Return Merchandise Authorization number (RMA #).  The RMA # must accompany all returns.  The RMA # must be written on the packing slip.  We will provide a shipping label for your return within the contiguous United States upon request. Shipping from outside the contiguous United States is the responsibility of the customer.

Returns of uninstalled product, within 30 days of invoice date, are eligible for return for a full refund of the purchase price, minus shipping costs.  Product MUST BE resalable*, uninstalled, and unaltered.  Returns from 31-90 days are eligible for return with a 10% restock fee. Orders of equal value (exchanges) may offset restock fees. Return shipping is the responsibility of the customer

Returns will not be accepted on any of the following:

  • Product older than 90 days of invoice date
  • Product that has been installed, modified, or altered for any reason
  • Special orders
  • Obsolete, discontinued, or superseded product

 

ITEMS DAMAGED IN SHIPPING or Missing parts

Missing parts or Shipping damages must be reported to us within 3 business days from the delivery date. If an item was damaged in shipping, please contact our customer service team for a quick resolution. Please have photos of the product and packaging.  Do not discard packaging prior to contacting us

 

NON Zone offroad product

            Non Zone Offroad product is eligible for return up to 90 days from invoice date, with a 10% restock fee. Product MUST BE resalable*, uninstalled, unaltered and in original packaging.  Refunds will only be applied after all returns are thoroughly checked and we are satisfied with the condition of the items. Mounted tires/wheels are considered used and are NOT returnable. All returns must be in the original packaging and include all installation components, instructions, etc.

 

Refunds

Refunds will be processed within 3 business days of receiving the returns items. Your financial institution may take longer. If you have questions, please contact us at 888-998-9663 or Sales-Zone@ridefox.com

*Resalable: Item must be complete with all original contents and packaging. No damage to finish or signs of installation/removal