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Return & Exchange Policies

Returns: Read This First

Before returning any parts, contact us to request an (RMA) Returned Merchandise Authorization number. All merchandise returned for credit must have prior authorization.  Returns WILL NOT BE ACCEPTED without a Return Merchandise Authorization number (RMA #).  The RMA # must accompany all returns.  The RMA # must be written on the packing slip.  All returns must be shipped to us freight prepaid and are subject to a restocking and re boxing fee.

Non-defective Merchandise

Returns on non-defective merchandise are eligible for return within 30 days from the invoice date and are subject to a 10% restock fee and up to a 10% re-box fee. The buyer will also be assessed any outbound shipping charges from the original purchase. No returns allowed on special orders, or on products that have been installed and removed. Obsolete or discontinued items are not eligible for return.

Items Damaged In Shipping

Shipping damages must be reported to us within 2 days from the delivery date. If an item was damaged in shipping, then we file a claim with UPS. UPS takes 3 days to review our claim and at the end of 3 days, if they accept the claim, they will pick up the item and deliver it back to us. When the package arrives back to us, we will give you a refund—may take 7-14 days.

Refund Policy

In the event that you receive a damaged part, a return is possible as long as you bear the return shipping costs. Refunds will only be applied after all returns are thoroughly checked and we are satisfied with the condition of the items. Mounted tires are considered used and are NOT returnable. NO RETURN ON ELECTRICAL PARTS. All returns must be in the original packaging and include (installation components, instructions, etc).

Receiving item(s) you did not order?

If we shipped the wrong item you may return the item(s). Once the item has been received back, we will issue a refund. This will take take 7-14 days.

Missing item(s)

Contact us and we’ll do our best to determine a resolution.

Warranty and Defective Returns

For information on warranty or defective returns please click on the warranty tab above to read our written limited warranty, or contact our customer service department. 888-998-ZONE (9663)

Return Shipping Address

Please send all returns to the following address:
Sport Truck USA, Inc.
Attention: Returns Department
575 Race Street
Coldwater, MI 49036