Zone Offroad General Policies

Welcome to ZONEoffroad.com. This site is provided by Zone Offroad Products (referred to throughout this site as ZONE or "ZONEoffroad.com") as a service to our customers. Please review the following basic rules that govern your use of the ZONEoffroad.com site. (the "Agreement"). Please note that your use of the ZONEoffroad.com site (the "Site") constitutes your unconditional agreement to follow and be bound by these Terms of Use. Although you may "bookmark" a particular portion of this Site and thereby bypass this Agreement, your use of this Site still binds you to these Terms of Use. ZONE reserves the right to update or modify these Terms of Use at any time without prior notice to you. Your use of the Site following any such change constitutes your unconditional agreement to follow and be bound by these Terms of Use as changed. For this reason, we encourage you to review these Terms of Use whenever you use this Site.

Purchasing Options

Buy online (Continental U.S. only) - Products by Vehicle allows you to view and customize a kit or products for your specific vehicle.  You can complete your purchase using a credit card or PayPal. 

Buy from your local ZONE distributor. To find your local distrubutor simply add your zip code in the search field in the left column.

International customers – Call 888-998-9663 or email sales@zoneoffroad.com with your complete shipping address and shopping cart. We gladly ship all over the world and can quickly determine a shipping rate for your purchase. There will be an additional $14.99 handling fee for non-US shipments.

Order Status

You will receive an e-mail with a tracking number when your order is shipped. You can also contact your local distributor or ZONE with purchasing questions.

Zone Offroad Products Warranty

To the original retail purchaser, Zone OffRoad Products guarantees all its products are free from defects in material and workmanship for as long as that purchaser owns the vehicle on which such products were originally installed.  Warranty coverage does not include consumer opinions about such areas as ride comfort, fitment and design.

Products that wear out or fail due to the use of larger wheels or tires are not covered under this warranty by Zone OffRoad Products. Products installed on a vehicle used in any form of competition or racing are not covered by this warranty. The warranty on commercial application vehicles shall extend only 1 year. No warranty is available on items subject to normal wear and replacement.

This Limited Lifetime Warranty does not apply to products characterized by one or more of the following:

• Products that have been subject to abuse, neglect, accident, fire, improper installation or adjustment, and corrosion.
• Products that have been modified or altered outside of or beyond Zone OffRoad Products specifications.
• Products used in application other than those recommended in the current Zone OffRoad Products catalog or web site or in the instructions accompanying the Zone OffRoad Products product.
• Products that are used for competition or racing activities. This Limited Lifetime Warranty does not include polyurethane components, product finish and conditions caused by normal wear and use.

In a situation where a Zone OffRoad Products product is found to contain a defect in material or workmanship within the stated warranty period (unless caused by one or more of the above stated conditions), Zone OffRoad Products, at its option, will either replace the product or repair the product. To make a claim under this Limited Lifetime Warranty, purchaser must:

• Contact the original place of purchase to receive a Return Merchandise Authorization (RMA) number. The RMA number must be displayed on the outside of the product’s package. If originally purchased through ZoneOffroad.com, please call 888-998-9663 or email sales@zoneoffroad.com to receive your RMA number.
• Include the original purchase receipt (or copy) indicating the place of purchase, date of purchase, and amount paid,
• Return the product, freight prepaid to the place of business originally purchased or to Zone OffRoad Products corporate office at 3 Grahl Drive, Coldwater, MI 49036

NOTICE: If a replacement part is needed before the part in question can be returned, you must first purchase the replacement part. Then, if the part in question is deemed warrantable, you will be credited/refunded.

Freight charges, installation cost, labor cost, damage to related components, cost incurred due to down time of vehicle, normal wear and tear, lost profits and incidental or consequential damages are not covered under this lifetime warranty.

This Limited Lifetime Warranty gives you specific legal rights, and you may also have other rights, which may vary from state to state. There are no warranties expressed or implied (including any implied warranties of merchantability and fitness), which extend beyond this Limited Lifetime Warranty described herein.

NOTICE: Zone OffRoad Products strongly recommends installation of products be done by a certified mechanic. If this does not occur be certain the person(s) installing the product read understand and follow all instructions and warnings pertaining to the application before installation. Installation instructions are also available prior to your purchase.

WARNING: Zone OffRoad Products does not recommend the use of a body lift in conjunction with a suspension lift ‘Kit’ or ‘System’.

PRODUCT SAFETY WARNING

Installation of suspension lift kits or any other lifting kits or devices will raise the center of gravity. For this reason, Zone OffRoad Products urges that extreme caution be used when encountering driving conditions which may cause vehicle imbalance. Furthermore, the driver’s field of vision and judgment will not be as good due to the height of the vehicle. Due to the installation of larger tires, the speedometer will read slower than the actual speed being traveled and more distance will be required to stop the vehicle. It is the owner’s responsibility to caution and warn any potential driver of the vehicle about these driving and handling conditions.

Zone OffRoad Products will not be held liable or responsible for damages or personal injuries resulting from the use of lifting devices and/or related products. The tires and rims should be changed to sufficiently increase the vehicle’s total overall width and stability to help accommodate lifting devices.

Zone OffRoad Products also recommends that the steering system on lifted vehicles be appropriately corrected to reduce steering stress and angles. Once completed, the vehicle should be inspected by a professional mechanic including such areas as the steering system, brake system, speedometer re calibration, and clearance, for tire and suspension travel and tightness of all installed products. Every Zone OffRoad Products suspension kit includes a “Driver Warning” decal and the literature explaining this information which should be read and understood completely before driving, and the decal should be placed in a position clearly visible by the driver and all occupants.

NOTICE: Most states have some type of law limiting vehicle height. The amount of lift allowed, and how the lift can be achieved, varies greatly. Several states offer exemptions for farm and commercial registered vehicles. It is the vehicle owner’s responsibility to check state and local laws to ensure that their vehicle will be in compliance.

Zone OffRoad Products reserves the right to make changes in design, materials, specifications and product changes as deemed necessary without prior notice and without assuming and obligation to modify any product previously manufactured. Obligation or liabilities will not be assumed with respect to similar products.

All Zone OffRoad Products material is copyrighted.

Zone Tow Strap Warranty

Zone tow straps are GUARANTEED FOR LIFE against breakage. If you snap one of these straps, return it with the original purchase receipt and we will replace it!

We cannot warrant against straps that have failed due to sharp objects or cuts or normal wear and tear. This warranty does not cover shipping and handling.

Return and Exchange Policies

Returns: Read This First

Before returning any parts, contact us to request an (RMA) Returned Merchandise Authorization numbe. All merchandise returned for credit must have prior authorization.  Returns WILL NOT BE ACCEPTED without a Return Merchandise Authorization number (RMA #).  The RMA # must accompany all returns.  The RMA # must be written on the packing slip.  All returns must be shipped to us freight prepaid.and are subject to a restocking and re boxing fee.

Non-defective Merchandise

Returns on non-defective merchandise are eligible for return within 30 days from the invoice date and are subject to a 10% restock fee and up to a 10% re-box fee. The buyer will also be assessed any outbound shipping charges from the original purchase. No returns allowed on special orders, or on products that have been installed and removed. Obsolete or discontinued items are not eligible for return.

Items Damaged In Shipping

Shipping damages must be reported to us within 2 days from the delivery date. If an item was damaged in shipping, then we file a claim with UPS. UPS takes 3 days to review our claim and at the end of 3 days, if they accept the claim, they will pick up the item and deliver it back to us. When the package arrives back to us, we will give you a refund—may take 7-14 days.

Refund Policy

In the event that you receive a damaged part, a return is possible as long as you bear the return shipping costs. Refunds will only be applied after all returns are thoroughly checked and we are satisfied with the condition of the items. Mounted tires are considered used and are NOT returnable. NO RETURN ON ELECTRICAL PARTS. All returns must be in the original packaging and include (installation components, instructions, etc).

Receiving item(s) you didn't’t order?

If we shipped the wrong item you may return the item(s). Once the item has been received back, we will issue a refund. This will take take 7-14 days.

Missing item(s)

Contact us and we’ll do our best to determine a resolution.

Warranty and Defective Returns

For information on warranty or defective returns please click on the warranty tab above to read our written limited warranty, or contact our customer service department. 888-998-ZONE (9663)

Privacy & Security Policy

ZONE is committed to protecting your personal information. As a reminder, ZONE does not request personal information via e-mail or telemarketing. If someone contacts you in this manner and requests personal information on behalf of ZONE, DO NOT RESPOND! Delete, disregard or hang up. These questions are not from us. We want your personal information to remain private. If you have questions about ZONE's privacy practices, contact webmaster@ZONEoffroad.com or call 888-998-ZONE.

Our Privacy Commitment To Our Customers

The ZONE Companies follow these privacy principles both online and offline in the collection, use, sharing and security of customer information. The ZONE Companies:

• Provide you NOTICE of our customer information practices.
• Give you CHOICES about how your data may be used for marketing purposes.
• Provide you the opportunity to UPDATE or CORRECT your personal information.
• Use information SECURITY safeguards.
• Limit the SHARING of your information.
• Commit to COMPLYING with applicable privacy requirements.
• Provide you with means to CONTACT US about privacy-related issues.

We value the relationship we have with our customers and are committed to responsible information-handling practices. We take great care in safeguarding your personal information and in complying with all applicable federal and state privacy laws and our own internal standards and best practices.

Zone Privacy Policy

The following Privacy Policy describes the information and privacy practices for Zone Offroad Products, ZONEoffroad.com (the “ZONE Web site”) and all other locations, occasions or events where your personal information is collected by, or on behalf of, ZONE. When you provide us your personal information, you consent to the information practices described in this policy.

This Privacy Policy may not apply to Web sites that are accessible through the ZONE sites. Our Web sites contain links to other sites operated by third parties, including but not limited to third-party sites that display the ZONE trademarks. We encourage you to read the privacy policies of those other sites to learn how they collect, use, share and secure your information.

What Information Does Zone Off-Road Collect From Me?

We may collect personal information such as:

• Your contact information (name, mailing address, phone number, e-mail address).
• Your billing/shipping information (credit card number, shipping address).
• Your personal preferences (product wish lists, hobbies and likes or dislikes relating to the products we may offer).

When Does Zone Off-Road Collect Information From Me?

While shopping or taking advantage of services available from us, we may ask that you provide personal information. For example, we request personal information when you:

• Purchase products or services
• Schedule delivery or installation
• Participate in a sweepstakes, promotion or survey
• Contact us with a question or concern
• Participate in other activities with ZONE

When submitting personal information through an online form, we will identify which fields are required in order to fulfill your request.

How Is My Information Used?

We use the information you provide in order to:

• Fulfill requests for products, services or information
• Provide customer services
• Administer sweepstakes, promotions or surveys
• Offer new products and services
• Improve the effectiveness of our Web sites, our marketing endeavors and our services and offers
• Conduct research and analysis
• Send marketing communications
• Perform other business activities

Does Zone Off-Road Share My Personal Information With Others?

ZONE does not sell or rent your personal information to third parties.

We may need to share your personal information with certain third parties such as our agents, service providers and other representatives acting on our behalf for limited purposes. For example, we may share personal information with third parties to perform services on our behalf such as:

• Fulfilling our customers' orders
• Sending ZONE marketing communications
• Delivering packages
• Scheduling and performing installations
• Servicing products
• Conducting research, analysis or administering surveys
• Sending regular mail and e-mail on behalf of ZONE
• Processing credit card payments

The third parties with whom we conduct business are only authorized to use your information to perform the service for which they were hired. As part of our agreement with them, they are required to follow the privacy guidelines we provide them and to take reasonable measures to ensure your personal information is secure.

From time to time, we may be required to share personal information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. We may share certain personal information when we believe that such release is reasonably necessary to protect the rights, property and safety of others and ourselves. We may also transfer personal information in the event of a corporate sale, merger, acquisition, dissolution or similar event.

Do I Have Choices Regarding The Use Of My Information For Marketing Purposes?

ZONE is an opt-out organization. Once we receive your information, we may send you marketing communications that contain valuable offers, promotions and other content. You always have the ability to opt-in or opt-out of receiving future marketing communications from ZONE.

To opt-out of or opt-in to receiving marketing communications from ZONE, please take one of the following actions:

1. Follow the directions on a marketing e-mail or direct mail marketing communication from us. All marketing communications from ZONE will tell you how to stop receiving them
2. Call 888-998-ZONE and provide your current contact information.
3. Send an e-mail with your current contact information to: webmaster@ZONEoffroad.com
4. Or, send a request with your current contact information to:

• Zone Offroad Products
• Attn: Privacy Manager
• 3 Grahl Drive
• Coldwater, MI 49036

If you send an e-mail or letter request, please be sure to include your full name, address, phone number and e-mail address and indicate specifically what type of marketing communication(s) (e.g., e-mail, direct mail and/or phone) you wish to receive or stop receiving. This will ensure we identify you correctly in our systems and accurately process your request. ZONE will take appropriate steps to implement your request to opt-out of or opt-in to receiving marketing communications.

Please note that due to production, mailing and system timelines, in order to remove you from our marketing lists, it may take up to:

• 10 business days for e-mails
• 30 days for phone calls
• 6 weeks for direct mail

Until that change takes effect, you may still receive marketing communications from us. Also, please note that even though you may have opted out of receiving marketing communications, you may still receive business-related communications such as order confirmations, product recall information, loyalty program membership status or updates or other organization-related communications.

How Does Zone Off-Road Secure My Personal Information?

We have security measures in place and take reasonable precautions to protect against the loss, misuse and unauthorized access of your personal information under our control. ZONE cannot ensure or warrant the security of any information you transmit to us by e-mail, and you do so at your own risk.

Safe Shopping Policy on ZONEoffroad.com

Because the security of your personal information is a high priority, we have taken numerous steps to ensure that it is processed confidentially, accurately and securely. The ZONE Web sites use encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL encrypts ordering information such as your name, address and credit card number.

Does Zone Off-Road Collect Information From My Children?

We will not knowingly or intentionally collect personal information online from children under the age of 13. We are committed to protecting the privacy of children.

Shipping & Damaged or Lost Items Information

Delivery Options

ZONE can ship your order to your home or business. However; Free Freight items that must come common carrier, (IE :tires & Kits weighing over 160 lbs.) a $50.00 freight surcharge will be added if they are delivered to a residential address.

Free freight details for motor freight deliveries

Sets of 4 or more tires and items weighing over 160lbs must be shipped by motor freight to a non-residential (business address) in order to receive free shipping. Motor carriers charge an additional $50 to deliver to a residential address and often can not access it because of tight turning radiuses, load restrictions etc. To avoid the $50 surcharge, and to insure prompt delivery please have your product delivered to a business address to avoid delays and costs. One recommendation would be to have your kit delivered to the shop that is installing it. If you would like the name of a qualified shop in your area please give us a call at 866-998-9663. We're here to help.

Shipping and deliveries:

Zone Offroad Products ships your merchandise using UPS, Fed Ex, and various truck freight companies for domestic shipments within the continental United States. Transit times vary between the numerous different companies. You will be notified when your product has shipped. Most lift systems containing leaf springs will ship Motor Freight. Important: the customer must be home for Motor Freight shipments in order to inspect and sign for the merchandise at the time of delivery. See also, damaged and lost packages.

Damaged and lost packages:

If you receive a package which was damaged, i.e., the product inside the package is damaged or some pieces inside the package are missing, etc., please call customer service immediately at 888-998-ZONE or email your sales person of record, to report it. You must keep all of the original packaging. Do not throw anything away or attempt to install any component or product, and please, do not tear down your vehicle. Customer service will handle the claim process from here as this was not your fault. If your order was received incomplete, i.e. missing a complete box, etc., please call customer service immediately at 888-998-ZONE or email your salesperson of record to report it.

If you receive your merchandise by truck freight, pay special attention to what it says on the paperwork you will be asked to sign. It will say 1 skid containing X number pieces. You are signing for this many pieces. You must count and confirm the number of pieces before signing.

If you receive a package that was short or damaged which was delivered by a truck freight company, you must sign for it that way. Sign the bill of lading as (short) or (damaged) qty?, Item?, Description?, Type damage?, Etc. Please make sure that the driver acknowledges the situation, in writing on the bill of lading or else Zone Offroad Products cannot proceed in helping you with a claim on the product. The truck freight carriers are very specific on this matter.

If your package has been shipped to you from Zone Offroad Products and has become lost by one of the carriers, then a "tracer" must be started on the item/package. Zone Offroad Products, unfortunately, is at the mercy of the carriers in these situations and our hands are tied. We at Zone Offroad Products must abide by the rules of the carrier under these circumstances.

A certain number of days are allowed for the carrier to attempt to locate and deliver the package. If this cannot be completed, then a claim will be opened and Zone Offroad Products will be given permission by the carrier to reship to you. It is not Zone Offroad Products’ fault that the carrier lost your package. In an effort to eliminate this situation we attempt to ship only with the most reputable carriers available.

PayPal Security & Privacy Policies

ZONEoffroad.com utilizes PayPal payment processing service. Visit www.paypal.com for information about PayPal security and privacy policies.

Whom May I Contact If I Have Questions Or Concerns About The Privacy Or Security Of My Information??

Please contact our Privacy Manager to report any known or suspected privacy or security breaches or to submit privacy or security-related questions or complaints. After receiving your inquiry, we will respond within five business days. You may contact us in the following ways:

1. Call: 888-998-ZONE
2. Send a communication to: webmaster@ZONEoffroad.com
3. Send a letter to:

• Zone Offroad Products
• Attn: Privacy Manager
• 3 Grahl Drive
• Coldwater, MI 49036

Will This Privacy Policy Change?

Because Zone Offroad Products will continue to implement new technologies and improve the services and features we provide, this policy is subject to change. If there are changes or additions to this Privacy Policy, we will post those changes here or in other formats for you to review. If we change our information practices or this Privacy Policy in such a way that your personal information may be used or shared in a different manner, we will give you the opportunity to opt-out of having your information used or shared in that new manner.

Last revision date: March 19, 2008