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Zone Offroad Products Warranty & Policies

Zone Offroad General Policies

Welcome to ZONEoffroad.com. This site is provided by Zone Offroad Products (referred to throughout this site as ZONE or "ZONEoffroad.com") as a service to our customers. Please review the following basic rules that govern your use of the ZONEoffroad.com & blog.ZONEoffroad.com sites. (the "Agreement"). Please note that your use of the ZONEoffroad.com & blog.ZONEoffroad.com sites (the "Site") constitutes your unconditional agreement to follow and be bound by these Terms of Use. Although you may "bookmark" a particular portion of this Site and thereby bypass this Agreement, your use of this Site still binds you to these Terms of Use. ZONE reserves the right to update or modify these Terms of Use at any time without prior notice to you. Your use of the Site following any such change constitutes your unconditional agreement to follow and be bound by these Terms of Use as changed. For this reason, we encourage you to review these Terms of Use whenever you use this Site.

Purchasing Options

Buy online (Continental U.S. only) - Products by Vehicle allows you to view and customize a kit or products for your specific vehicle.  You can complete your purchase using a credit card or PayPal. 

Buy from your local ZONE distributor. To find your local distrubutor simply add your zip code in the search field in the left column.

International customers – Call 888-998-9663 or email sales-zone@ridefox.com with your complete shipping address and shopping cart items and we will gladly help you with non-US orders.

Order Status

You will receive an e-mail with a tracking number when your order is shipped. You can also contact your local distributor or ZONE with purchasing questions.

Zone Offroad Products Warranty

To the original retail purchaser, Zone OffRoad Products offers a limited lifetime warranty, guaranteeing all its products are free from defects in material and workmanship for as long as that purchaser owns the vehicle on which such products were originally installed. Warranty coverage does not include consumer opinions about such areas as ride comfort, fitment and design.

Products that wear out or fail due to the use of larger wheels or tires are not covered under this warranty by Zone OffRoad Products. Products installed on a vehicle used in any form of competition or racing are not covered by this warranty. The warranty on commercial application vehicles shall extend only 1 year. No warranty is available on items subject to normal wear and replacement.

Shock oil seals are subject to wear over time, and use. Therefore are not covered under warranty. However leaking shock seals less than one year from date of purchase, free from contamination, damage, or abnormal seal wear due to misuse can be considered for Warranty.

This Limited Lifetime Warranty does not apply to products characterized by one or more of the following:

  • Products that have been subject to abuse, neglect, accident, fire, improper installation or adjustment, and corrosion.
  • Products that have been modified or altered outside of or beyond Zone OffRoad Products specifications.
  • Products used in application other than those recommended in the current Zone OffRoad Products catalog or web site or in the instructions accompanying the Zone OffRoad Products product.
  • Products that are used for competition or racing activities. This Limited Lifetime Warranty does not include polyurethane components, product finish and conditions caused by normal wear and use.

In a situation where a Zone OffRoad Products product is found to contain a defect in material or workmanship within the stated warranty period (unless caused by one or more of the above stated conditions), Zone OffRoad Products, at its option, will either replace the product or repair the product. To make a claim under this Limited Lifetime Warranty, purchaser must:

  • Contact the original place of purchase for further instruction. A Return Merchandise Authorization (RMA) number is required for warranty claims. The RMA number must be displayed on the outside of the product’s package. If originally purchased through ZoneOffroad.com, please call 888-998-9663 or email sales-zone@ridefox.comfor further instruction.
  • Include the original purchase receipt (or copy) indicating the place of purchase, date of purchase, and amount paid,
  • Return the product, freight prepaid, as instructed by the original place of purchase. Zone Offroad is not responsible for freight charges.

NOTICE: If a replacement part is needed before the part in question can be returned, you must first purchase the replacement part. Then, if the part in question is deemed warrantable, you will be credited/refunded.

Freight charges, installation cost, labor cost, damage to related components, cost incurred due to down time of vehicle, normal wear and tear, lost profits and incidental or consequential damages are not covered under this lifetime warranty.

This Limited Lifetime Warranty gives you specific legal rights, and you may also have other rights, which may vary from state to state. There are no warranties expressed or implied (including any implied warranties of merchantability and fitness), which extend beyond this Limited Lifetime Warranty described herein.

NOTICE: Zone OffRoad Products strongly recommends installation of products be done by a certified mechanic. If this does not occur be certain the person(s) installing the product read understand and follow all instructions and warnings pertaining to the application before installation. Installation instructions are also available prior to your purchase.

WARNING: Zone OffRoad Products does not recommend the use of a body lift in conjunction with a suspension lift ‘Kit’ or ‘System’.

PRODUCT SAFETY WARNING

Installation of suspension lift kits or any other lifting kits or devices will raise the center of gravity. For this reason, Zone OffRoad Products urges that extreme caution be used when encountering driving conditions which may cause vehicle imbalance. Furthermore, the driver’s field of vision and judgment will not be as good due to the height of the vehicle. Due to the installation of larger tires, the speedometer will read slower than the actual speed being traveled and more distance will be required to stop the vehicle. It is the owner’s responsibility to caution and warn any potential driver of the vehicle about these driving and handling conditions.

Zone OffRoad Products will not be held liable or responsible for damages or personal injuries resulting from the use of lifting devices and/or related products. The tires and rims should be changed to sufficiently increase the vehicle’s total overall width and stability to help accommodate lifting devices.

Zone OffRoad Products also recommends that the steering system on lifted vehicles be appropriately corrected to reduce steering stress and angles. Once completed, the vehicle should be inspected by a professional mechanic including such areas as the steering system, brake system, speedometer re calibration, and clearance, for tire and suspension travel and tightness of all installed products. Every Zone OffRoad Products suspension kit includes a “Driver Warning” decal and the literature explaining this information which should be read and understood completely before driving, and the decal should be placed in a position clearly visible by the driver and all occupants.

NOTICE: Most states have some type of law limiting vehicle height. The amount of lift allowed, and how the lift can be achieved, varies greatly. Several states offer exemptions for farm and commercial registered vehicles. It is the vehicle owner’s responsibility to check state and local laws to ensure that their vehicle will be in compliance.

Zone OffRoad Products reserves the right to make changes in design, materials, specifications and product changes as deemed necessary without prior notice and without assuming and obligation to modify any product previously manufactured. Obligation or liabilities will not be assumed with respect to similar products.

All Zone OffRoad Products material is copyrighted.

Zone Tow Strap Warranty

Zone tow straps are GUARANTEED FOR LIFE against breakage. If you snap one of these straps, return it with the original purchase receipt and we will replace it!

We cannot warrant against straps that have failed due to sharp objects or cuts or normal wear and tear. This warranty does not cover shipping and handling.

Return and Exchange Policies

Returns: Read This First

Before returning any parts, contact us to request an (RMA) Returned Merchandise Authorization number. All merchandise returned for credit must have prior authorization.  Returns WILL NOT BE ACCEPTED without a Return Merchandise Authorization number (RMA #).  The RMA # must accompany all returns.  The RMA # must be written on the packing slip.  All returns must be shipped to us freight prepaid.and are subject to a restocking and re boxing fee.

Non-defective Merchandise

Returns on non-defective merchandise are eligible for return within 30 days from the invoice date and are subject to a 10% restock fee and up to a 10% re-box fee. The buyer will also be assessed any outbound shipping charges from the original purchase. No returns allowed on special orders, or on products that have been installed and removed. Obsolete or discontinued items are not eligible for return.

Items Damaged In Shipping

Shipping damages must be reported to us within 2 days from the delivery date. If an item was damaged in shipping, then we file a claim with UPS. UPS takes 3 days to review our claim and at the end of 3 days, if they accept the claim, they will pick up the item and deliver it back to us. When the package arrives back to us, we will give you a refund—may take 7-14 days.

Refund Policy

In the event that you receive a damaged part, a return is possible as long as you bear the return shipping costs. Refunds will only be applied after all returns are thoroughly checked and we are satisfied with the condition of the items. Mounted tires are considered used and are NOT returnable. NO RETURN ON ELECTRICAL PARTS. All returns must be in the original packaging and include (installation components, instructions, etc).

Receiving item(s) you didn't’t order?

If we shipped the wrong item you may return the item(s). Once the item has been received back, we will issue a refund. This will take take 7-14 days.

Missing item(s)

Contact us and we’ll do our best to determine a resolution.

Warranty and Defective Returns

For information on warranty or defective returns please click on the warranty tab above to read our written limited warranty, or contact our customer service department. 888-998-ZONE (9663)


Effective Date:

Last Update:

Privacy Policy


If you are a California resident, please click here for more information about your specific privacy rights.


ACCESSIBILITY - If you are having any trouble accessing this Privacy Policy or the website,
please email us at
stusa-webmaster@ridefox.com


Table of Contents
1. INTRODUCTION
2. SOURCES OF PERSONAL INFORMATION
3. CATEGORIES OF PERSONAL INFORMATION WE COLLECT
4. PURPOSES OF PROCESSING YOUR PERSONAL INFORMATION
5. DISCLOSURE OF YOUR PERSONAL INFORMATION
6. SECURITY AND RETENTION
7. COOKIES AND OTHER TRACKING TOOLS
8. CONTACT DETAILS
9. CALIFORNIA PRIVACY NOTICE
10. COOKIE POLICY


1. INTRODUCTION


1.1 Fox Factory, Inc., headquartered at 6634 Highway 53, Braselton, GA 30517, U.S.A., together with its subsidiaries and affiliates (collectively, “Fox,” “we,” “our” or “us”), collects information from and about you through this website, through email and communications with you, and from other sources (collectively, the “Services”).


1.2 This Privacy Policy (the “Policy”) describes how we collect, use, share or otherwise process your Personal Information (defined below), and what your rights are with respect thereto.


1.3 This Policy does not apply to job applicants or Fox employees.


1.4 Fox may update this Policy from time to time. The current Policy will be effective when posted. Please check this Policy periodically for updates. If any of the changes are unacceptable to you, you should cease using the Services. When required, we will notify you of any changes to this Policy by posting the changes on this website. When required under applicable law, we will seek affirmative consent from you before making material changes to how we handle data previously collected from you. If you do not provide such consent, we will continue to use Personal Information in a manner that is consistent with the version of this Policy under which it was collected, or the information will be deleted.


1.5 Whenever you interact with Fox on behalf of another individual or entity, such as by providing or accessing Personal Information about another individual, you represent that your interactions and exchanges comply with applicable data protection laws. You shall have sole responsibility for any violation of privacy laws as a result of a failure to inform the other individual about how their Personal Information will be processed or to obtain any necessary consent from such individual.



2. SOURCES OF PERSONAL INFORMATION


Personal Information (“Personal Information”) is any information relating to an identified or identifiable natural person or household.


2.1 Information you provide to us directly. We process information we collect from you when you register for an account, communicate with us, purchase, access, or otherwise use our Services, complete a survey, participate in a promotion or otherwise interact with us.


2.2 Information we obtain from business affiliates, subsidiaries, partners or other companies. We may receive information about you from third parties such as if you link your social media account with our Services we may receive information about you from your social media account, or from organizers of events or trade shows that you attend. Note that we do not control the privacy practices of such third parties.


2.3 Information collected automatically or inferred with our Services. Through our Services, we may collect technical information about you and your computer or device, such as your IP address and browsing preferences.


We may combine information that we receive from the various sources described in this Policy, including third party sources and public sources, and use or disclose it for the purposes identified below.



3. CATEGORIES OF PERSONAL INFORMATION WE COLLECT


The types of information we collect about you include:


3.1 Identifiers, such as your name, alias, postal address, country of residence, unique personal identifier, online identifier, IP address, email address, account number, account name, username and password, account creation date, phone number, social media identifiers (e.g., Twitter handle, Instagram name, etc.), or other similar identifiers.


3.2 Financial information, such as your credit card number, debit card number, credit worthiness, security code, billing address, or any other financial information.


3.3 Protected class and demographic information, such as age and gender.


3.4 Commercial information and preferences, including what product category applies to you, where you ride, how often you ride, shop name, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.


3.5 Internet or other electronic network activity information, such as your browsing history, search history, type of web browser, operating system being used, domain name or your Internet service provider, cookie ID, websites you visit before coming to our website, other websites you visit and the data and duration of your visit, and information regarding your interactions with Fox (including interacting with Fox online and through advertisements).


3.6 Professional or employment information, such as job title, business address, employment history, or other professional information.


3.7 Inferences drawn from any of the information we collect to create a profile about you reflecting your preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.



4. PURPOSES OF PROCESSING YOUR PERSONAL INFORMATION


Fox generally processes your Personal Information for the purposes of providing you with and improving our Services. More specifically, we process your Personal Information to:


4.1 To provide products and Services and maintain your account, including the online store portion of the website. Communicate with you in the context of your use of our Services (so as to obtain additional information where necessary and to provide you with information relating to the Services), and to fulfill your requests or answer your questions, including regarding warranty claims.


4.2 For marketing, such as customizing content you see or offering information on our Services we feel may be of interest to you, including by sending you marketing communications by post, e-mail, online advertising, or similar technology.


4.3 For our own internal business purposes, such as auditing related to current transactions with you, debugging to identify and repair errors that impair the functionality of our systems, to evaluate or audit the usage and performance of our Services and improve the quality of your interactions with Fox, improve and design new Services, operate and maintain our websites, process your responses to surveys or questionnaires, perform internal research, quality assurance, conduct data analysis and testing, provide anonymous reporting, and maintain proper business records and other relevant records.


4.4 For security of Fox, our customers, employees, or others, by detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity.


4.5 For legal and compliance purposes, such as compliance training, investigating and responding to claims against Fox, due diligence purposes, tax requirements, and other such purposes.


4.6 In connection with a transaction, such as if we, or some of our assets, are acquired by another entity, including through a sale or in connection with a bankruptcy, we will share your Personal Information with that entity.



5. DISCLOSURE OF YOUR PERSONAL INFORMATION


We may share your Personal Information with the categories of recipients described below. In some cases, the entities below collect Personal Information directly from you on Fox’s behalf.


5.1 Intra-Group


We share your Personal Information among Fox entities, which includes parents, corporate affiliates, subsidiaries, business units and other companies, some of which share common ownership for the purposes described above.


5.2 Service Providers


We share your Personal Information with third party service providers working on our behalf to provide the products and services you request or support our relationship with you, such as IT providers, accountants, logistics providers, payment processors, analytics companies, and marketing providers.


5.3 For Legal, Security or Safety Purposes


We will also disclose Personal Information when required to do so by law, such as in response to a subpoena, including to law enforcement agencies, tribunals and courts in countries where Fox operates. We may share your Personal Information to enforce or apply our Terms of Use and other agreements; and to protect our rights and the property or safety of Fox, our employees and users, or third parties.


5.4 In Connection with Corporate Transactions


We will disclose Personal Information to buyers, their lawyers or professional advisors, courts, tribunals, opposing or other related parties to the proceedings and their professional advisors, where needed to affect the sale or transfer of business assets, to enforce our rights and to protect our property, assets or safety of others.


5.5 Third Parties


We may share your Personal Information with third parties to complete a transaction or for the third party’s own purposes, which may include their own direct marketing. To opt out of sharing with third parties for their direct marketing purposes, contact us at privacy@ridefox.com


We may also de-identify, anonymize, or aggregate Personal Information to share with third parties for any purpose. We do not sell your Personal Information.



6. SECURITY AND RETENTION


We retain Personal Information only for as long as necessary to fulfill the stated purpose for which the Personal Information was collected or otherwise processed and thereafter only for legitimate legal or business purposes.


We maintain reasonable security procedures and technical and organizational measures to protect your Personal Information against accidental or unlawful destruction, loss, disclosure, alteration, or use.



7. COOKIES AND OTHER TRACKING TOOLS


Fox may set and access cookies and other tracking technologies on your computer. For more information, please click here to see our Cookie Policy below.



8. CONTACT DETAILS


Fox Factory, Inc.

6634 Highway 53

Braselton, GA 30517

You may direct questions about our processing of your Personal Information or exercise your rights in relation to your Personal Information by sending an e-mail to privacy@ridefox.com



9. CALIFORNIA PRIVACY NOTICE


We provide services and products primarily to business customers and generally only collect Personal Information of the employees of those business customers. In limited circumstances, when an individual consumer who is a California resident interacts with us directly, such as through our Services, this section applies.


Pursuant to the California Consumer Privacy Act of 2018, below is a summary of the Personal Information we collected from such California residents, the sources from which we collected the Personal Information, the business or commercial purpose for which the Personal Information was collected and the categories of third parties with whom we share consumer Personal Information. The section references in the chart below relate to the sections in this Policy.


Personal Information Sources of Personal Information Business or Commercial Purpose for Collection With Whom We Share Personal Information
Identifiers (3.1) 2.1, 2.2 4.1, 4.3, 4.3, 4.4, 4.5, 4.6 5.1, 5.2, 5.3
Financial information (3.2) 2.1 4.1, 4.3, 4.5, 4.6 5.1, 5.2
Protected class and demographic information (3.3) 2.1 4.2, 4.3, 4.6 5.1
Commercial information and preferences (3.4) 2.1, 2.2 4.1, 4.2, 4.3, 4.6 5.1, 5.2
Internet or other electronic network activity information (3.5) 2.3, 11 4.1, 4.2, 4.3, 4.4, 11 5.1, 5.2, 11
Professional or employment-related information (3.6) 2.1 4.1, 4.3, 4.6 5.1, 5.2

We disclosed all of the categories of Personal Information listed above for a business purpose in the past 12 months.


9.1 Your Rights


Subject to certain legal limitations, regarding the collection, use, and sharing of Personal Information, you may exercise the following rights via our webform at www.ridefox.com/ccpa or by calling 1-800-369-7469, extension 5516.


Right to Know. You have the right to request information about the categories of Personal Information we have collected about you, the categories of sources from which we collected the Personal Information, the purposes for collecting the Personal Information, the categories of third parties with whom we have shared your Personal Information, and the purpose for which we shared your Personal Information (“Categories Report”). You may also request information about the specific pieces of Personal Information we have collected about you (“Specific Pieces Report”).


Right to Delete. You have the right to request that we delete Personal Information that we have collected from you.


In accordance with applicable law, we will not discriminate against you for exercising these rights.


9.2 Verification


In order to exercise your rights, we will need to obtain information from you to locate you in our records or verify your identity depending on the nature of the request. If you are submitting a request on behalf of a household, we will need to verify each member of the household in the manner set forth in this section. For a Specific Pieces Report, we will request your name, email address, and phone number or postal address to verify your identity and seek a signed declaration, under penalty of perjury, that you are who you say you are. For a Categories Report, we will request your name, email address, and phone number or postal address to verify your identity. For a Right to Delete request, we will request your name, email address, and phone number or postal address to verify your identity.


9.3 Authorized Agents


You may use an authorized agent to exercise your rights on your behalf. If you are making any of the requests above through an authorized agent, we will request written authorization from you and will seek to verify you as described above or we will accept a legal Power of Attorney under the California Probate Code to the authorized agent. Authorized agents may use the webform at www.ridefox.com/ccpa and upload documentation demonstrating the agent has authority to exercise rights on the requesting consumer’s behalf.


9.4 Timing


We will respond to Requests to Delete and Requests to Know within 45 days, unless we need more time in which case we will notify you and may take up to 90 days total to respond to your request.



10. COOKIE POLICY


This Cookie Policy describes how Fox Factory, Inc., headquartered at 6634 Highway 53, Braselton, Georgia 30517, U.S.A., together with its subsidiaries and affiliates (collectively, “Fox,” “we,” “our” or “us”), uses cookies (“cookies”) and other tracking technologies on this website (the “Website”), on which a direct hyperlink to this Cookie Policy is posted. This Cookie Policy explains what cookies are, how we use cookies and other tracking technologies, how third parties we may partner with may use cookies and other tracking technologies on the Website, your choices, and other information.


10.1 What are Cookies?

Cookies are small files that the Website saves on your computer or mobile device (such as your mobile phone, laptop or tablet) when you visit the Website. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the Website.


These are the different types of cookies we may use on our Website:


(a) Essential cookies are required for the operation of our Website (for example, to remember what policies you accepted, to display appropriate banners, and to facilitate login). These cookies enable you to move around the Website and use its features. Disabling these cookies would impede the Website’s performance and we would not be able to provide you with the features and services offered through the Website.


(b) Analytics cookies (including advertising cookies) allow us to analyze your activities on our Website in order to improve and adapt the way our Website works. For example, we may count visits by traffic source, or analyze the paths used to specific content, provide suggested products and provide targeted advertisements relevant to your visit to our Website. Some cookies record your online activities, including your last visit to our Website. This information allows us to make our Website more relevant to you by displaying appropriate content and delivering communications that are tailored to you.


10.2 Types of Data Held


The types of data Fox collects using cookies and other technologies include:


• Cookie Policy acceptance

• Privacy Policy acceptance

• PHP session ID which consists of a randomly generated sequence of letters and numbers

• First name, last name (if typed in by user)

• Shipping & billing addresses (if typed in by user)

• IP address

• Pages visited

• Product pages visited

• Duration onsite

• Referring website

• Location

• Items placed in cart

• Log In/Log Out Status (if typed in by user)


10.3 How Do We Use Cookies?


Our Website uses cookies to ensure that we give you the best possible experience by providing you personalized information, understanding how you use our Website and helping you obtain the right information.


We use cookies for the below purposes:


(a) Essential Cookies:

• Identify the PHP Session used to store login data

• Remember whether you accepted cookies

• Remember whether you accepted the Privacy Policy

• In connection with access to admin

• In connection with shopping cart

• In connection with checkout


(b) Analytics Cookies:

• Track visits on the Website for analytics

• Distinguish users and sessions

• Determine new sessions/visits

• Store the traffic source or campaign that explains how you reached the Website


(c) Advertising Cookies:

• Bing Ads: We use Bing Ads to deliver targeted advertisements to individuals who visit our Website

• Facebook Custom Audiences: We use Facebook Custom Audiences to deliver targeted advertisements to individuals who visit our Website

• Google Ads: We use Google Ads to deliver targeted advertisements to individuals who visit our Website


Through cookies and other tracking technologies, aggregate and other information such as the pages visited on the Website and unique URLs visited within our Website may be obtained and used to enhance your experience and understand traffic patterns. We count the number of users who visit a particular section of the Website or who clicks on links or graphics included in e-mail newsletters received from Fox. We also compile aggregated statistics about how our Website is appreciated by its visitors to optimize and tailor it to your needs.


10.4 Who Sets the Cookies?


Cookies may be placed on your device by us, as the Website operator. These cookies are called “First Party Cookies.” Certain cookies may be placed on your device by a third party other than Fox, such as providers of marketing services and providers of cookies and other tracking technologies related services (e.g., publishers, data management platforms, and demand side platforms). These cookies are called “Third Party Cookies.” For example, a third party such as Instagram or Twitter may place a cookie to integrate the social media platform and be able to share its capabilities with you.


10.5 How Can You Block, Delete or Otherwise Manage Cookies?


You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access all or parts of our Website.


Please note that your Internet browser allows you to change your cookie settings, including deleting and blocking them. These settings are usually found in the “Options” or “Preferences” sections of the “Settings” menu of your Internet browser. You can use the “Help” option in your Internet browser for more details.


To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout


Fox does not respond to Do Not Track (“DNT”) preferences. However, some third party sites do keep track of your browsing activities when they serve your content, which enables them to tailor what they present to you. If you are visiting such sites, your browser allows you to set the DNT signal on your browser so that third parties know you do not want to be tracked.


10.6 How to Contact Us


If you have any questions, comments, or requests regarding our use of cookies, please direct your request to:


Fox Factory, Inc.

6634 Highway 53

Braselton, GA 30517

privacy@ridefox.com


10.7 Amendments


Fox will amend this Cookie Policy from time to time and inform you, as required by applicable law, but we will not reduce your rights.

 

 

Shipping & Damaged or Lost Items Information

Delivery Options

Zone Offroad Products ships using UPS, USPS, FedEx Freight, and by various other truck freight companies for domestic shipments within the continental United States. Typically smaller orders (under 160lbs) will ship via UPS or USPS, whereas larger/heavier orders (over 160 lbs) will ship via a Motor Freight Carrier.

Motor Freight shipments can be shipped to a commercial (business) or residential address (home). We recommend having motor freight shipments delivered to a commercial address. It is common to have the kit shipped to the distributor or shop that will be performing the install, as long as permission is obtained from the distributor/shop. In the event a motor freight shipment must go to a residential address there will be an additional $50 residential delivery fee charged by the freight carrier. The freight companies charge this $50 residential delivery fee to setup a drop off appointment and to schedule a smaller truck to make the delivery in the residential area. Often there are times where a motor freight carrier cannot access a residential area due to tight turning radiuses, load restrictions, etc. Using a commercial address on your motor freight delivery will help avoid delivery restrictions and delays, insure prompt delivery, avoid the need to set up a drop off appointment, and will also avoid the freight companies’ $50 residential delivery fee. Motor freight shipments being delivered to a residential address may also require additional days for service and delivery. Transit times vary between the numerous different shipping companies, depending also on the product ordered and ship-to location.

Important: If shipping Motor Freight to a residential address, the customer must be home. It is the customers responsibility to thoroughly inspect and sign for the merchandise at the time of delivery. See also, damaged and lost packages.

Damaged and lost packages:

If you receive a package which was damaged, i.e., the product inside the package is damaged or some pieces inside the package are missing, etc., please call customer service immediately at 888-998-ZONE or email your sales person of record, to report it. You must keep all of the original packaging. Do not throw anything away or attempt to install any component or product, and please, do not tear down your vehicle. Customer service will handle the claim process from here as this was not your fault. If your order was received incomplete, i.e. missing a complete box, etc., please call customer service immediately at 888-998-ZONE or email your salesperson of record to report it.

If you receive your merchandise by truck freight, pay special attention to what it says on the paperwork you will be asked to sign. It will say 1 skid containing X number pieces. You are signing for this many pieces. You must count and confirm the number of pieces before signing.

If you receive a package that was short or damaged which was delivered by a truck freight company, you must sign for it that way. Sign the bill of lading as (short) or (damaged) qty?, Item?, Description?, Type damage?, Etc. Please make sure that the driver acknowledges the situation, in writing on the bill of lading or else Zone Offroad Products cannot proceed in helping you with a claim on the product. The truck freight carriers are very specific on this matter.

If your package has been shipped to you from Zone Offroad Products and has become lost by one of the carriers, then a "tracer" must be started on the item/package. Zone Offroad Products, unfortunately, is at the mercy of the carriers in these situations and our hands are tied. We at Zone Offroad Products must abide by the rules of the carrier under these circumstances.

A certain number of days are allowed for the carrier to attempt to locate and deliver the package. If this cannot be completed, then a claim will be opened and Zone Offroad Products will be given permission by the carrier to reship to you. It is not Zone Offroad Products’ fault that the carrier lost your package. In an effort to eliminate this situation we attempt to ship only with the most reputable carriers available.

PayPal Security & Privacy Policies

ZONEoffroad.com utilizes PayPal payment processing service. Visit www.paypal.com for information about PayPal security and privacy policies.

Whom May I Contact If I Have Questions Or Concerns About The Privacy Or Security Of My Information??

Please contact our Privacy Manager to report any known or suspected privacy or security breaches or to submit privacy or security-related questions or complaints. After receiving your inquiry, we will respond within five business days. You may contact us in the following ways:

  1. Call: 888-998-ZONE
  2. Send a communication to: webmaster@ridefox.com
  3. Send a letter to:
  • Zone Offroad Products
  • Attn: Privacy Manager
  • 491 W. Garfield Ave.
  • Coldwater, MI 49036

Will This Privacy Policy Change?

Because Zone Offroad Products will continue to implement new technologies and improve the services and features we provide, this policy is subject to change. If there are changes or additions to this Privacy Policy, we will post those changes here or in other formats for you to review. If we change our information practices or this Privacy Policy in such a way that your personal information may be used or shared in a different manner, we will give you the opportunity to opt-out of having your information used or shared in that new manner.

Last revision date: March 19, 2008